Frequently Asked Questions
Everything you need to know about your GOLO experience.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within the continental US. International orders may take 7 to 14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find my correct size?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fashion-forward cuts may vary by style.
What payment methods do you accept?
GOLO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials ethically sourced?
Yes, GOLO is committed to sustainable fashion. We partner with certified manufacturers who ensure fair wages and use eco-friendly fabrics whenever possible.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.